Again Comcast Sucks

We brought the cable modem in to the local Comcast office today. The woman who helped us said they didn't do testing there, but they could swap us a new one. That was nice and quick. However, when she went in to associate the new modem's number with our account she found that, lo and behold, there was an outage in our area. So apparently either the person I talked to last night didn't know what the heck they were doing, or Comcast's outage alert system is dog slow by any modern standard, or everyone in my area was out all day and evening or else didn't bother to call in about their difficulties until today. That last possibility really wouldn't surprise me much. Cable customers seem to take extended outages in stride, just assuming that somebody else will call in.

Anyway, we went ahead and got the new modem. It won't hurt anything and there's always the possibility that the old one went bad at the same time, maybe due to a power surge or something, or that the outage really didn't happen until today. Hopefully we'll be up and going when we get home this evening.