Wednesday, April 25, 2007

The Problem With Outsourcing

How May I help You?
Exit 9:30:07 AM System
Welcome to TrendSecure Support Chat.
9:30:08 AM System
https://esupport.trendmicro.com/support/consumer/hcmshome.do
9:30:08 AM System
Please wait while we connect you to a customer service representative.
9:31:03 AM System
Thank you for waiting, a customer service representative would be with you in a short while.
9:44:19 AM System
John Kenneth Pangilinan has joined this session!
9:44:20 AM System
Connected with John Kenneth Pangilinan
9:44:26 AM John Kenneth Pangilinan
Thank you for contacting Trend Micro Chat Support. Please wait while we check your problem description.
9:44:31 AM JSI
hello
9:46:34 AM JSI
Tough one?
9:46:34 AM John Kenneth Pangilinan
Hi john, please perform a Windows Update to resolve the issue..
9:46:59 AM JSI
Will that change how PC-Cillin launches the vulnerabiliy info pages?
9:47:04 AM John Kenneth Pangilinan
Please check now your email.. Bye and thank you.
9:47:30 AM JSI
I don't think you quite understood the question.
9:48:20 AM John Kenneth Pangilinan
PC-cillin Internet Security is currently detected a vulnerability from your Windows OS, you need to update your Windows to resolve the issue. Sorry wrong window.
9:48:30 AM JSI
When PC-Cillin lists MS vulnerabilities after a check, the user can doube-click on a listing to see a microsoft.com page about it.
9:49:03 AM JSI
PCC launches the page in IE regardless of what I have set as my default browser. That's the problem.
9:50:02 AM JSI
oops... "doube-click" -> "double-click"
9:51:09 AM John Kenneth Pangilinan
Ok, what risk level of that vulnerability? May I know what is the exact MS bulletin PC-cillin Internet Security detected.
9:51:44 AM JSI
It happens with all of them. It's not associated with any particular vulnerability. It's a PCC behavior.
9:53:44 AM John Kenneth Pangilinan
Does still happening in this time? Can you try to turn off PC-cillin Internet Security then check if problem still persist. Please do this: Right click on the blue pill icon near the system clock then click exit.
9:54:47 AM JSI
Ok... forget the whole vulnerability thing. The behavior I'm describing won't happen with PCC off because it's a behavior OF PCC.
9:55:30 AM JSI
Here's the question: Is there a setting in PCC to make it launch web pages in my default browser? At least non trendmicro.com pages.
9:56:04 AM John Kenneth Pangilinan
There is no option like that sir.
9:56:08 AM JSI
ok
9:56:14 AM System
The session has ended!Send
The session has ended!Session ID:76007 Question40

0 comments: